JOB SUMMARY:
Administer the processing of funds transfers, and the issuance of foreign currency drafts, in order to ensure quality service and customer satisfaction while adhering to the Bank’s procedures and policies, the tenets of KYC and maintaining strict confidentiality of customer affairs
RESPONSIBILITIES.
SWIFT Remittances
• Ensure the inward remittances are credited to the correct beneficiary account
• Ensure no delay in posting and verification of the incoming transfers.
• Ensure account number and beneficiary account name is the same
• Enquire in case of any irregularities (contact BM/ABM ) before sending message to the originating bank.
• Ensure no income leakage for BRISK transfers
• Ensure collection of commission for the inward transfer received which is unable to apply or funds called back (TT only)
• Report to be sent to the branches for confirmation of of the credit posted before end of the day. ( For all inward transfers)
• Ensure instructions are supported by documents as per BOT requirements; verify customers’ signature, confirm instructions and capture the transactions in the system (ORM);
• Ensure that the payments and/or receipts are effected as per customer instructions;
• Ensure that all outgoing remittances and advices are sent to respective customers promptly.
• Ensure customers instructions are authenticated and confirmed (second call back);
• Initiate tracers for outgoing remittances upon client request;
• Ensure availability of the indemnity form for the advance payment or lack of shipping documents/incomplete documentation.
• Ensure customers sending TISS & TTs frequently are registered for Auto swift mail.
• Ensure charges as per approved tariff are collected in respect of each service.
• Ensure weekly BOT report is accurate and sent on timeline
Issuance of Foreign Currency Drafts and Processing Collections
• Ensure bankers drafts/cheques are accurately processed, in line with Bank Policies and Procedures, and released to customers within agreed timelines;
• Confirmation of issuance of the Drafts by preparing a swift message to the correspondent bank within agreed timelines;
Customer Care
• Prompt and effective response to customer queries over the phone;
• Handling of client enquiries within agreed turnaround times so as to speed up frontline processing time whilst maintaining quality;
• Oversee preparation and prompt dispatch of customer advices and SWIFT copies within agreed timelines;
• Advice clients on incoming Swift remittances favouring their accounts within agreed timelines;
• Confidentiality in handling of customer transactions, interactions and correspondence;
Strict adherence to the tenets of KYC.
Security, Housekeeping and Audit
• Provide access to the secure area to authorised personnel only;
• Strict adherence to security procedures and avoidance of accidental trigger of panic buttons;
• Ensure all equipment under their care is in proper working conditions at all times;
• Provide information for audit purposes and respond to any queries thereon;
• Maintenance of a clean-desk policy at all times.
• Proper filing of all records
• Any other work assigned from time to time.
MINIMUM REQUIREMENT:
• Bachelor Degree in Business studies or equivalent qualification.
• Minimum of 1 year experience in Trade Finance and Remittances related positions in the banking sector.
• Good communication and interpersonal skills.
• Conversant with general banking operations, functions, products as well as good knowledge of trade finances and remittances.
Application Instructions
Applicants must submit updated curriculum Vitae(CV) showing three reputable referee and their reliable contacts. Kindly send us your CV on recruitment@imbank.co.tz
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